I met with Stuart to have a chat about how they have used ChurchDesk to improve their communication with their congregation.
Introducing one of our U.K. members, St. Andrew’s Church in Trowse, just outside the city of Norwich in Norfolk. This beautiful church dates back to 1281, when it was founded by William Kirby, Prior of Norwich. The tower was then added on the 15th Century. Sadly by 1899 he church was derelict but thanks to the vicar at the time, William MacNaughton-Jones, restoration of this charming church began. I would highly recommend having a look at their virtual tour here.
Our super user here at St. Andrews is a gentleman named Stuart Nottingham. St. Andrew’s has been using ChurchDesk and Stuart was hooked from the first time he saw ChurchDesk in action and we are so happy to have him and St. Andrew’s as part of the family. When I asked Stuart about how he came to ChurchDesk, his response was:
“I saw an advertising flyer I think, and once I had seen what ChurchDesk was like, I just wanted to stick with you!”
All the help available you need
ChurchDesk’s family is growing rapidly and currently boasts over 10,000 members. With our rapidly expanding membership, customer success is a huge priority for us at ChurchDesk. We do that by having a constant focus on Customer Service providing you with customer success. We are here to help you to grow. We want you to save time on administration, so that you can spend more time on your church. That is whenever you have a question or an issuer- we are here to guide. When I asked Stuart about his experiences with our customer support thus far he responded,
“I found that starting using ChurchDesk was made easier because of all the help that was available from your staff, both on the telephone and on your helpdesk.“
So the customer support is great. We are glad about that, but what is St. Andrews using ChurchDesk for?
I asked Stuart about what his favourite things about ChurchDesk are to date. I have highlighted the essential recurring word he mentioned;
“Once I had become used to the way the website works, it became easy to keep it updated, which, to me, is most important. It all works as an integrated solution with all tools available. The site is easy for users to access information, and looks modern and attractive. The fact that users can request prayers, or an electronic copy of the village magazine, are most important elements of the user experience. We also provide a Twitter Feed, a copy of the latest weekly Pew Sheet, and a Sermon Blog – all of which I consider are good features of our site,”
Stuart are in other word present many places and has experienced that it has become easier to provide the congregation and community with the word of God whenever and wherever they request it.
On a journey together
I am really looking forward to continuing our journey with St. Andrews and with Stuart. We hope to continue to make Stuart’s life easier whilst improving communication within the church. Welcome to the family St. Andrew’s. I will close with my favourite quote from my chat with Stuart;
“It’s good to know that we have the backing of ChurchDesk staff should we experience any problems.”
You certainly do Stuart. You can be sure of that.